Refunds, Cancellations, or Exchanges Policy
Cancellations, Refunds and/or ExchangesEach order is custom and printed on demand, due to this nature, we do not allow cancellations, refunds, or exchanges. ALL SALES ARE FINAL! If, upon receipt of your finished Product, you feel that your order was incorrect due to an error on our part, please email us within fourteen (14) days of your delivery date. Claims are handled on a case-by-case basis.
Defective or Damaged Products
In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days. In order to receive a replacement product, the customer needs to simply provide us a picture of the product (defect) in question and the name on the order and email it to firstname.lastname@example.org. You may also choose to send back your defective or damaged product.
Once we verify the defect, we will print a replacement product and send it right out!
Return Process for Defected Products:
1. Contact us at Ann@usaproudtees.com by submitting an online ticket with your order number and issue. You may also submit a request through the contact us page. Failure to do so, will invalidate your request even if a product is shipped back to our warehouse. *Please note: All items must be unworn and in NEW condition*
2. We will guide you with shipping if it is necessary.
3. Your replacement item will be shipped out to you 7-10 days of us receiving your return after inspection.